Our address auto-completion pulls from the Google Maps API. This integration can easily pull street addresses, but oftentimes does not take specific apartment/suite numbers into account.
Rather than entering those details initially, begin searching for the street address of the property, and locate it in the drop-down list (e.g. rather than searching "1-234 Example St." or "234 Example St., apt. 1"; search for "234 Example St.")
Once you've populated the correct street address, you can manually type details such as the PO Box, apartment number, or suite in the address line. At this stage, do not choose suggestions from the drop-down; they may overwrite your information incorrectly.
If you are still having difficulties, please create a support ticket by emailing firstname.lastname@example.org, or wait for a response if you've already created one.
If you've created a support ticket but solved your issue using this article, please let us know by responding to the follow-up email.