The process to add a renounced executor (or any non-acting executor) is similar to adding an acting executor.
In the Contacts section, select the Executors tab at the top of the page. Then, select Add New.
Enter the details for the renounced executor. The final prompt will ask whether the individual is acting; choose "No" and select the renunciation option (or the appropriate descriptor.)
If you are still having difficulties, please create a support ticket by emailing firstname.lastname@example.org, or wait for a response if you've already created one.
If you've created a support ticket but solved your issue using this article, please let us know by responding to the follow-up email.